Firehouse Subs Claim Points: How to Recover Your Rewards
If you made a purchase from the Firehouse Subs menu but didn’t receive your points, don’t worry! The Firehouse Subs Rewards Program allows you to claim missing points by following a few simple steps. This guide will walk you through the process so you can get your well-earned rewards.
Steps to Claim Your Points
To ensure a smooth claim process, follow these steps:
Step 1: Go to the Firehouse Subs Support Page
Visit www.firehousesubs.com/support.
Step 2: Click on the “Need Help” Button
This will launch Firehouse Subs’ customer support chatbot.
Step 3: Start a New Conversation
Click on the “Start New Conversation” button.
Step 4: Select “I Need Help with an In-Restaurant Order”
This option ensures your issue is directed to the right support team.
Step 5: Choose “Loyalty/Offers”
This option covers missing rewards points and other related concerns.
Step 6: Scroll Down and Select “I Didn’t Receive My Points”
This will guide you to the next step in the claim process.
Step 7: Upload Your Receipt Image
– When prompted, confirm if your receipt has a QR code by selecting “Yes”.
– Upload a clear image of your receipt.
Step 8: Wait for Points to Be Assigned
The Firehouse Subs team will review your request and assign your missing points within 48-72 hours.
Pro Tip:
– Ensure your receipt is legible, showing the date, time, and transaction details.
– Keep a copy of your receipt until your points are successfully added.
Common Reasons for Missing Points
Here are a few common reasons why you might not have received your points:
| Issue | Solution |
|---|---|
| Didn’t scan Rewards Badge at checkout | Always scan your Rewards Badge before paying. |
| Used a third-party delivery service | Only orders placed through Firehouse Subs qualify. |
| Purchased with a printed coupon | Printed coupons do not qualify for points. |
| Receipt details are unclear | Upload a clear image with readable transaction info. |
| Exceeded daily transaction limit | Points are awarded on up to three purchases per day. |
FAQs Related To Firehouse Subs Rewards Program
1. How do I join the Firehouse Subs Rewards program?
You can sign up by downloading the Firehouse Subs app or creating an account on their website.
2. How do I earn points on my purchases?
Earn points by scanning your Rewards Badge or providing your phone number during checkout.
3. Can I earn points on delivery orders?
Only orders placed directly through Firehouse Subs count. Third-party delivery services do not qualify.
4. How long do my points last?
Points expire 180 days after your last eligible transaction.
5. What happens if I forget to scan my account in-store?
You can submit a receipt through the Firehouse Subs support tool within 7 days to claim your points.
6. Can I combine multiple rewards in one transaction?
No, only one reward can be redeemed per eligible purchase.
7. How do I redeem my birthday sub?
Log into your account, activate your Birthday Reward, and present it at checkout.
8. Are there any restrictions on redeeming rewards?
Yes, add-ons like extra toppings are not included and will incur additional costs.
9. What should I do if my points are missing?
Contact Firehouse Subs customer support through the app or website to report missing points.
10. Can I transfer my points to another account?
No, points and rewards are non-transferable and can only be used by the registered account holder.
